Technical Support subscription plans
Basic |
Premium |
|
| Support by email |  |
|
| Online support | 5 calls per month | 12 calls per month |
| Adding user’s materials |  |
|
| Training | 3 hours introductory training course with 6 months support subscription |
3 hours introductory training course with 3 months |
| Price for one month subscription* | $100 USD | $200 USD |
| Price for six months subscription* | $550 USD | $1,100 USD |
| Price for one year subscription* | $1,000 USD | $2,000 USD |
Technical support is currently available only for MotorAnalysis-PM for permanent magnet machines.
Technical support includes solving issues regarding using MotorAnalysis, answering question about MotorAnalysis features, consultations on MotorAnalysis results interpretation. Technical support may not include consultations on making particular design choices. Technical support does not include software development.
*The price does not include the payment transfer fee which can vary depending on the country.
1 Questions are answered within 2 business days.
2 Chat or call via Skype, WhatsApp, Viber and ets. Preliminary request by email to arrange date and time is required. Maximum duration of one online support session is one hour.
3 Only if datasheet is available. Not more than two materials per week.
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