Expert Support subscription plans
Basic |
Premium |
|
| Support by email |  |
|
| Online support | 5 calls per month | 10 calls per month |
| Adding user’s materials |  |
|
| Training | 3 hours introductory training course with 6 months support subscription |
3 hours introductory training course with 3 months |
| Price for one month subscription* | $300 USD | $550 USD |
| Price for six months subscription* | $1650 USD | $3,000 USD |
| Price for one year subscription* | $3,000 USD | $5,500 USD |
Expert support is currently available only for MotorAnalysis-PM for permanent magnet machines.
Expert support includes solving issues regarding using MotorAnalysis, answering question about MotorAnalysis features, consultations on MotorAnalysis results interpretation and consultations on making particular design choices. Expert support may also include custom software development charged on an hourly basis.
*The price does not include the payment transfer fee which can vary depending on the country.
1 Questions are answered within 2 business days.
2 Chat or call via Skype, WhatsApp, Viber and ets. Preliminary request by email to arrange date and time is required. Maximum duration of one online support session is one hour.
3 Only if datasheet is available. Not more than two materials per week.
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